Refund and Returns Policy

Contact Information:
Email: info@ssecommerce.in

Damaged Product:
We provide exchange and full refund offers if the delivered product is damaged.

Money-Back Guarantee:
We offer a 30-day money-back guarantee on refunded items. If you receive a damaged product, you are eligible for an exchange or refund. Contact us at info@ssecommerce.in. If an exchange is approved, you will receive a new item for your return. If a refund is approved, the refund will be processed to your original payment method within 10 business days, with a maximum processing time of 30 days.

Exchange Policy:
We have a 3-day exchange policy. You have 3 days after receiving your item to request an exchange.

Eligibility for Exchange:
To be eligible for an exchange, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting an Exchange:
To initiate an exchange, contact us at info@ssecommerce.in. The exchange must be sent to the address provided by our executive via email.

Return Process:
If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package. Items returned without prior request will not be accepted.

Damages and Issues:
Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the issue.

Exceptions / Non-Returnable Items:
Certain items cannot be returned, including:

• Perishable goods (food, flowers, or plants)
• Custom products (special orders or personalized items)
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases
  We do not accept returns on sale items or gift cards.

Exchanges:
The fastest way to get the item you want is to return the current item, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period:
If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. The item must be in the same condition as received—unworn or unused, with tags, and in its original packaging.

Refunds:
We offer refunds only for damaged products. We also offer exchanges, but if you want a refund, notify us, and we will inspect your return. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, please contact us at info@ssecommerce.in.